Find quick answers to your questions below...

Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• My order never arrived.
• An item is missing from my delivery.

My Account
• How do I create an account?
• How do I edit my account information?
• What is the delivery fee?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• When will my order be delivered?

About the Product
• Do you make substitutions?
• How big are the entrees?
• How do I reheat the items?
• How do I store the food?
• I live in Roanoke, but work in Blacksburg. Can I still receive deliveries from The Fresh Palate?
• What if I have food allergies?

Guarantees
• Privacy Policy
• Security

Pricing and Billing
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?

Buyer's Guide
• How do I buy/redeem a gift certificate?
• How do I navigate the site?
• How do I use a coupon?

Additional Support
• How do I contact you?